To make a complaint, complete our complaints form (‘Klachtenformulier’). Keep in mind that employers will need to fill in a different form to individuals. Make sure you describe your complaint as precisely as possible when filling in the form. This will ensure we are able to help you efficiently and quickly.

You can also use the complaints form to make a complaint on someone else’s behalf. To do this, you will need to first provide information about yourself and then about the person you are making the complaint for.

You will receive a confirmation email from us as soon as you have sent the complaints form. If you have not received this email, call 088 - 898 25 25 (calls are charged at the local rate, but will vary depending on your provider).

We will first try to resolve your complaint with you on the phone. If this does not work, you will be told what further action will be taken regarding your complaint.

If we cannot reach you by phone and you want to discuss your complaint in person, we will invite you to a meeting with us. We will do our very best to resolve your complaint within 3 weeks’ time.

If you would like to use a mediator when trying to resolve your complaint, you can do so. To find out more about this service, please visit our mediation page (in Dutch).

If you remain unsatisfied and feel your complaint has not been properly dealt with, you can make a complaint to the Dutch public services ombudsman (in Dutch). They deal with complaints about the government and do this fairly without taking sides.