UWV wants to know what clients are concerned about. Our clients can inform us how they experience UWV's service provision in practice. Client councils provide this knowledge.
Signpost to better service provision
There are eleven councils in the districts; these are primarily concerned with implementation. One central client council, a discussion partner for the Executive Board, focuses on the direction that UWV takes. The members of the client councils are nominated by collective industrial organisations and client organisations. Each client council has sixteen seats.
The councils are comprised of people who are clients of UWV because of labour incapacity and/or unemployment or who are registered with the Public Employment Service as job seekers. They give their opinion on the service provision, based on their own personal experiences.
Full-fledged partners in the discussion
All the client councils give UWV advice based on their practical experience, they point out bottlenecks and make proposals for better service provision. Each is a full-fledged partner in the discussion and contributes solicited and unsolicited ideas and advice on our service provision. This takes place on all levels within UWV. Thanks to the contribution of the client councils, we can further improve our service provision and strengthen our client-orientation.
UWV's client councils have their own website: www.clientenraad-uwv.nl (only available in Dutch).