The division Werkbedrijf, the Public Employment Service, is engaged in job placement and re-integration. Our aim is to help as many people as possible find work by bringing together supply and demand. We actively seek cooperation with labour market partners like municipalities, employers and temporary employment agencies. In doing so, Werkbedrijf focuses primarily on job seekers who are at a great distance from the labour market and employers who are willing to hire these job seekers.


UWV will continue to provide services to all job seekers. However, a number of things are going to change over the next few years. One of the key changes is the accelerated development of the online service for job seekers. We are convinced that an online service will provide many benefits to clients. For example, people who have lost their job can apply for unemployment benefits from home. The development of a digital service delivery concept is a complex and long-term undertaking.

Another key change is that UWV is going to consolidate the services it provides to job seekers and employers in 30 regional Work Centres (Werkpleinen). We will be withdrawing from the other Centres.

Service provision to job seekers

We are calling on Dutch citizens to assume their own responsibility and on their self-reliance; the services we provide will increasingly be based on online self-service. Our online service are available to all job seekers via Registering and applying for benefits is done online. By using their personal Work Folder they can keep track of their applications. In addition, clients have access to job openings and can communicate online with a Labour Advisor. An evaluation interview will take place with the client after 3 months.

Because most people will only receive online support during the first 3 months of unemployment, we have the excess capacity needed to provide personal attention to people who are not able to cope without support. This involves people who must bridge a large gap in accessing the labour market, such as people with a labour incapacity, the 55+ job seekers and people who become eligible for unemployment (WW) benefits because they are not or no longer entitled to occupational disability benefits.

We also support people who do not (yet) know how to use digital services.

Service provision to employers

We provide support to employers with finding qualified personnel. Together with municipalities, UWV is building a single public point of address for employers. Here employers can find a single desk for information, advice and specialist expertise. The personal service provision at the employer service points is focused on employers who have difficult-to-fill vacancies and/or are willing to create jobs in the region for people who are at a distance from the labour market. The employer service points also provide support to prevent unemployment in crisis situations.

Employment-law support

Employers, employees and job seekers can turn to the employment lawyers at UWV for employment-law information and advice. These lawyers also test dismissal permit applications from employers against the legal regulations.

Labour market information

The more transparent the labour market, the easier it is for employers and employees to find each other. We investigate trends and developments on the labour market. We compile data on job seekers and employers per profession, sector and region. This makes it possible for us to offer insight into the dynamics and functioning of the labour market on a monthly basis. Each year UWV publishes national and regional labour market forecasts. These contain the outlook for demand and supply, employment and the job market.