The Objection & Appeal line department is a client-oriented, professional problem solver in disputes concerning work and income.
We also want to help clients who object to a decision by the UWV promptly and properly. Objection & Appeal uses a personal approach in doing so. Within 4 weeks after receiving a letter of objection, an employee of Objection & Appeal telephones the client to discuss the exact nature of the problem. Sometimes the problems can be resolved during this conversation. In other cases mediation may provide a solution. In a mediation context UWV and the client sit down with a mediator in order to reach a solution that is satisfactory to both parties.
Our personal approach has proved successful: clients are more satisfied and it results in a significantly quicker handling of objections.