When clients apply for a benefit from UWV, they deal with the Benefits division. This division is responsible for the prompt and correct handling of benefit applications and the payment of benefits.
Clients assisted promptly and properly
Being client-oriented is a priority at Benefits. We try to assist our clients promptly and properly and make it as easy as possible for them. This means that we not only want to help our clients promptly, but that we aim to get it right the first time.
We know how important a benefit application is for a client. When people are (temporarily) unemployed, it is very important that they are promptly provided with some income. They can therefore expect that we make every effort to ensure that money is paid into their account on time every month.
We work continuously to improve our service provision. For example, by keep making online benefit applications easier and quicker by asking for fewer details. But also by informing clients promptly with regard to their situation. Whether their application for benefits has been granted for instance, and if so, what amount they will receive. If an unexpected change should occur, we also contact our clients, so that they are quickly aware of the situation.
UWV feels being prompt is very important. We aim to ensure that the first definitive payment of an unemployment benefit is made within 4 weeks after the application is received whenever possible. During the first 4 months of 2014, we managed to have 98% of payments made within the period given (4 weeks).
Clients are also increasingly making use of our electronic service provision when applying for a benefit.